An out-of-court redress mechanism may be a useful means of dealing with disputes in relation to on-line transactions and communications.
Different filtering tools are used to counter spam on the technical front. However, not all filtering techniques offer the same level of user control, or the same guarantees of data protection and privacy.
The techniques may also cause efficiency problems by blocking some legitimate e-mail "false positives" or allowing spam to get through "false negatives".
In their awareness campaigns the parties concerned should provide basic information on the new rules and on the rights of industry and consumers under those rules; information on acceptable marketing practices under the opt-in regime; and information on the products and services available to avoid spam and on practical steps to take when confronted with spam complaints mechanisms and ADR systems.
They should also refer to effective industry codes of conduct. The Commission also supports the launch of Europe-wide on-line codes of conduct for direct marketing,.
The Commission supports projects to deal with spam in the context of the Safer Internet programme.
The purpose of the Directive is to protect the right to privacy with regard to personal data processing in the electronic communications sector.
The general objective of the action plan is to promote a favourable environment for the development of Internet-based industry.
Towards this end, the action plan promotes the safer use of the Internet and measures to combat illegal and harmful content on global networks.
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Expand all Collapse all. Languages and formats available. Language 1 Spanish es German de English en French fr. Spam is a problem for many reasons: This Communication therefore proposes different types of action: Effective implementation and enforcement by Member States and public authorities Effective application of the opt-in principle must be a priority in all Member States.
Effective remedies and penalties Administrative sanctions seem to be more appropriate than judicial remedies for tackling the problem of unsolicited commercial communications.
The Commission proposes that Member States take the following action: Complaints mechanisms Effective enforcement of the existing rules necessitates adequate complaint mechanisms.
Member States are encouraged to: Cross-border complaints and cooperation on enforcement inside the EU It is essential that cross-border complaints are dealt with effectively if consumers are to be properly protected.
The Member States are invited to: Cooperation with third countries Effective enforcement of the rules with regard to messages originating in third countries is vital as a large proportion of spam comes from outside the EU.
The Commission calls upon the Member States to: Effective application of the "opt-in" regime The industry must turn the opt-in regime into an everyday business practice.
The following actions are planned: Alternative dispute resolution ADR mechanisms An out-of-court redress mechanism may be a useful means of dealing with disputes in relation to on-line transactions and communications.
Technical issues Different filtering tools are used to counter spam on the technical front. You must check if customers want to be contacted by fax, phone, post or email, and give them the chance to object.
When you collect customer details, you must get their permission if you want to send them other offers or promotions.
You must also ask for their permission if you want to share their information with another organisation. The number for customers to call must be a freephone number.
If you want to make automated calls - with pre-recorded phone messages - you must get the permission of the individual or business first.
Customers can complain if you misuse their information, and you could be ordered to pay a fine or compensation. To help us improve GOV. It will take only 2 minutes to fill in.